Documenting Resident Violations in 2021-22

Duration: 60 minutes Speaker: Paul Flogstad

Available On-Demand

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$189
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ABOUT THE EVENT

The topics covered are what a manager or property owner deals with on a daily basis. It will provide you with a new way of handling these situations. Sometimes managers need fresh ideas on how to handle these issues. This seminar will provide fresh new ideas that you can use every day. Residents aren’t always on their best behavior and one must document the infractions so that your property provide safe and peaceful enjoyment for everyone.

Areas Covered

This seminar covers many of the common issues facing property managers and property owners today. We will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. Also discussed are assistance animals and the latest rulings on verification. This has been a “hot topic” recently and you will receive guidance and what to do.

Learning Objectives

  • What can I do with a resident who is a hoarder?
  • How do I handle resident harassment and bullying?
  • What do I do about pets and companion/service animals?
  • How do I handle unauthorized residents?
  • Subleasing?
  • What do I do with pet infraction’s?
  • I have parking violations-now what?
  • Damages found during inspections.
  • Drugs – smoking weed, now what?
  • How to handle noise complaints.
  • How about amenities violations?
  • Communication documentation
  • Texting documentation.
  • What tools do I need?   
  • Rules on Assistance animals

All of these problems are a daily occurrence at most properties. This seminar will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Correct documentation of the various violations is key. We will discuss what proof is needed when one has to go to court to evict a tenant.

Who Should Attend

  • Property Managers
  • Property owners
  • Builders
  • Developers
  • Realtors
  • Housing Authorities
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Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples. It is a great resource for anyone.

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Testimonials

What people are saying about us


Katie

Client

I learned the different levels of violations. Her experience is very evident. As long as I can retain the information, I will be on top of my game.


Angelique Luzader

Client

I feel much more prepared to do my job. Thank you so much. Speaker provided Clear concise information, she was extremely knowledgeable.


Brittany Brown

Client

The instructor was awesome! Very informative, Extremely knowledgeable


Monica

Client

The knowledge that the presenter shared. Her enthusiasm was awesome!


Maria

Client

Gwen was fantastic and the material was very informative.


Cristina

Client

The instructor is very professional and available for the attending students.

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