Property Management Bootcamp: Best Practices for Managers from Experience

Duration: 90 minutes Speaker: Paul Flogstad

Available On-Demand


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Best practices developed from over 30 years in the property management industry. The speaker has actual experience in multifamily properties. He has been a consultant to properties in 22 different states and is responsible for over 5,000 rental units. He has had “real world” knowledge and is sharing many of the “secrets” of making properties run successfully.

In this 90-minute webinar, he shares many ideas that will make your life easier. He will allow time for questions and comments. He will also share copies of many forms that he has used. He has taught property management and fair housing courses nationwide and is in demand as a speaker and consultant. Take advantage of his experience.

Areas Covered

The following topics will be discussed:

  • Fair Housing basics
  • How to set up your rental office
  • Applications and showing your property
  • Developing good house rules
  • Developing a good application
  • Proper screening of applicants
  • Tips on interviewing applicants
  • How to deal with terrible tenants
  • Evictions
  • Resident Retention
  • Reasonable Accommodation
  • Reasonable modification
  • Disability
  • Assistance and service animals
  • Proper verification
  • Unauthorized pets
  • Resident harassment and bullying
  • Unauthorized occupants
  • Damages to property
  • Hoarding
  • Policies
  • File compliance
  • Maintenance issues
  • Tenant selection plans

Who should attend?

  • Property Owners
  • Property Managers
  • Leasing Agents
  • Housing Authority staff
  • Compliance staff
Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples. It is a great resource for anyone.

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What people are saying about us



Gave samples and took their time to explain everything to the point

Lisa Pardilla


Great speaker and very detailed information. I got a lot out of this webinar. Thank you.



Gwen is a very good teacher cause of all her years in the field.

Sarah Blanos


The speaker was very interactive and made it fun.



It was a well done presentation. I like how everything that was shown to us helps us to be more organized and productive.



I learned the different levels of violations. Her experience is very evident. As long as I can retain the information, I will be on top of my game.

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