For the past six consecutive years, disability-related complaints have accounted for almost half – or, recently, MORE than half - of all fair housing complaints filed! The common theme in these complaints is the alleged refusal to allow a reasonable accommodation or modification. When does an illness rise to the level of a disability? What is an accommodation? A modification? What exactly is “reasonable” – what criteria should we use when evaluating requests? What do HUD, DOJ and the courts say about our responsibilities and how to meet them? Can we still be sued or the subject of a complaint even if we do everything correctly? You’ll learn the answers to all of these questions in this fast-moving informative session!
Handout: Sample policies and procedures, copies of HUD guidance and a curated list of links to relevant materials.
Who Should Attend
Anyone in the multifamily rental industry who has direct or indirect with residents and prospects, including Vice President, General Manager, Regional VP, Regional/Area Manager/Supervisor, Property Manager/Supervisor, Community Manager/Director, Maintenance Managers/Supervisors and Maintenance Technicians.
Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.
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