Conducting a Successful Tenant Interview

Duration: 60 minutes

Speaker: Paul Flogstad

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

ABOUT THE EVENT

The essence of the responsibility of every property manager, agent and owner of a HUD assisted housing development is to ensure that eligible families lease the correct units and pay the correct amount of rent.

The most important contributions to the correct determination of eligibility, rent and subsidy are:

Correct information provided by the family
Effective owner verification and interpretation of the information provided
Correct application of HUD regulations and policies by the owner

The tenant interview is the starting place for all things having to do with residency at any multi-family property. There are many techniques to an effective and complete interview and this course will explore them. A good interview gives all of the correct information in order to lease a property. By doing it right the first time it eliminates call backs and shortens the time to approval of an application.

Learning Objectives:

Keys To Successful Interviews
Tools For Data Collection And Communication
Interview Methodology (C.A.V.E.)
The Four Phases Of An Interview
Guidelines For Interviewing
Conducting The Interview
Common Mistakes In Interviewing
Questions As Interview Tools
Interviewing Persons With Disabilities
Interviewing Zero Income Families

We will cover all of various techniques and also most importantly what questions can be asked and what questions cannot be asked.

Who will Benefit:

Property managers
Property Owners
Housing Authority Staff
Developers
Realtors

Speaker(s)

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples. It is a great resource for anyone.

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Industries: Construction & Housing, Affordable Housing

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