One Dog, Two Dogs, Three Dogs, Peacock? Assistive Animals and You!

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About The Event

Not understanding Fair Housing laws regarding assist animals can get your teams into hot water!  We’ll explore the legal requirements surrounding assist animals, including a summary of the latest case law and HUD policies. Topics covered will include the differences between the assist animal requirements under the Fair Housing Act and ADA, multiple animals, dangerous breeds, exotics, liability insurance issues, and the role of local ordinances. I’ll make meaningful recommendations for assist animal policies including specific reasonable accommodation forms for use with requests, best practices for processing and evaluating requests and legal considerations when denying a request.

Areas Covered

  • Assistive animals are not pets
  • What can I do/can’t I do regarding rules, fees and deposits for assistive animals?
  • What’s the difference between a service animal and an ESA (Emotional Support Animal)?
  • Do I have to accept certifications from Internet companies that advertise ESA certifications for sale?
  • What’s the difference between the requirements of the Fair Housing Act and the Americans with Disabilities Act and which one do I have to follow?

Learning Objectives

  • Be able to comply with federal, state and local laws about assistive animals.
  • Create policies, forms and workflows that support compliance with fair housing laws.
  • Recognize and respond effectively to requests for accommodations for animals in no-pet communities.
  • Handling requests for multiple animals
  • Fees, deposits and other monetary considerations for animals.
  • Breed, height and weight restrictions for assistive animals.
  • Difference between a pet and an assistive animal.
  • The different requirements of the FHA, the ADAAA and Section 504.
  • Animal allergies at a no-pets property vs. presence of assistive animals.
  • Answering the “Why do they have an animal – I thought  pets weren’t allowed here?

Who Should Attend

Anyone in the multifamily rental or for-sale industry: Regional VP, Regional/Area Manager/Supervisor, Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor

Bonus Handout

You will get a PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos and sample form templates


Industries: Construction & Housing, Affordable Housing
Subjects: Fair Housing
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Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI

Doug Chasick, “The Apartment Doctor”, is the President of the Fair Housing Institute, Inc. With 43 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property, and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida and Georgia, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education (ACE) award and the Legends of the Industry award from Multifamily Professional.

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