About The Event
The maintenance team typically has the most contact with residents at apartment communities, especially in the apartment homes and daily casual contact. This creates a potentially huge opportunity for fair housing compliance liability, and a huge need for compliance training. A basic understanding of the requirements and effective compliance strategies is essential for the successful practice of fair housing by maintenance professionals.
Areas Covered
- Protected categories
- Appearance of discrimination
- Sexual harassment
- Customer service and fair housing
- Disability considerations
- Accommodations and modifications
- Professionalism best practices
Learning Objectives
- Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
- Create policies and workflows that support compliance with fair housing laws.
- Understand special considerations required for the effective practice of fair housing by maintenance staff.
- Enable compliance with the expanded definition of harassment for fair housing.
- And much more!!
Bonus Handout
A PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos.
Who Should Attend
Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor
Industries: Construction & Housing, Affordable Housing
Subjects: Fair Housing
Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI
Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.
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