Fair Housing Training for Maintenance Staff

About The Event

The maintenance team typically has the most contact with residents at apartment communities, especially in the apartment homes and daily casual contact. This creates a potentially huge opportunity for fair housing compliance liability, and a huge need for compliance training. A basic understanding of the requirements and effective compliance strategies is essential for the successful practice of fair housing by maintenance professionals.

Areas Covered

  • Protected categories
  • Appearance of discrimination
  • Sexual harassment
  • Customer service and fair housing
  • Disability considerations
  • Accommodations and modifications
  • Professionalism best practices

Learning Objectives

  • Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
  • Create policies and workflows that support compliance with fair housing laws.
  • Understand special considerations required for the effective practice of fair housing by maintenance staff.
  • Enable compliance with the expanded definition of harassment for fair housing.
  • And much more!!

Bonus Handout

A PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos.

Who Should Attend

Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor

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Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI

Doug Chasick, “The Apartment Doctor”, is the President of the Fair Housing Institute, Inc. With 43 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property, and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida and Georgia, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education (ACE) award and the Legends of the Industry award from Multifamily Professional.

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