HUD Waiting Lists Unlocked: What You Must Know Now

$60K Mistake: HUD Waiting List Errors You Can’t Afford to Make

Managing a HUD waiting list isn’t just administrative - it’s a compliance risk area heavily scrutinized during MORs and closely tied to Fair Housing enforcement.

Recent enforcement actions prove the stakes:
A Bronx, NY 202/8 property was hit with a $60,000 penalty due to waiting list discrimination findings.

Don’t let your property be next.

This practical, regulation-focused webinar will give you the clarity and confidence to manage waiting lists the right way - every time.

What You’ll Learn

By attending this session, you’ll learn how to:

• Build and maintain compliant waiting lists
• Properly open and close your waiting list
• Handle applicants with disabilities correctly
• Document updates and changes the right way
• Remove and reinstate applicants without risk
• Maintain audit-ready records for MOR reviews

Why This Matters

Waiting list errors can lead to:

• Fair Housing violations
• MOR findings and compliance issues
• Financial penalties and legal exposure
• Reputation damage

This session helps you stay compliant, reduce risk, and operate with confidence.

What This Training Covers

This course is based on:

• HUD 4350.3 Multifamily Occupancy Handbook (Chapter 4)
• HUD Notice H 2014-16 (Waiting List Administration)
• FHEO April 2022 Guidance on Application Processing & Marketing

You’ll gain a clear understanding of:

• Waiting List Management (Section 3)
• Tenant Selection & Screening (Section 4)

Learning Outcomes

After this webinar, you will be able to:

• Implement or improve waiting list policies aligned with HUD requirements
• Identify and prevent Fair Housing risks in your processes
• Confidently decide when to open or close your waiting list
• Maintain accurate, compliant, and auditable records

Who Should Attend

• Property Managers
• Property Owners
• Leasing Professionals
• Compliance Staff
• Maintenance Staff involved in operations

Important

This training is NOT for Public Housing.
It is designed specifically for properties covered under the HUD 4350.3 Handbook, including:

• Project-Based Section 8
• Section 236
• 202/8
• 202 PRAC
• 811 PRAC

Don’t Risk Non-Compliance

Waiting list mistakes are easy to make—and costly to fix.
Get the guidance you need to stay compliant and protect your property.

Speaker(s)

Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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