Clutter, Complaints, and Compliance: Fair Housing and Hoarding

Feb 25	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Doug Chasick

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PURCHASE OPTIONS

Individual Purchase Options
Webinar Live webinar access with handouts. Access notification 48 hrs before Event via email.	$199
On-Demand Available On-Demand. Watch the webinar recording multiple times for 180 days.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179
Webinar + Transcript Live webinar access with handouts. Access notification 48 hrs before Event via email.	$279

Group Purchase Options
Up to 5 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$749	Select
Up to 10 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1299	Select
Up to 15 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1749	Select
Up to 20 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2099	Select
Up to 25 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2399	Select
Up to 30 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2699	Select

ABOUT THE EVENT

As an apartment manager, you’ve likely walked into a unit and felt that immediate tightening in your chest. You see floor-to-ceiling boxes, blocked exits, and potential fire hazards. Your instinct says safety risk, but the law says disability protection.

Navigating the fine line between property maintenance and Fair Housing compliance is one of the most stressful parts of the job. One wrong move can lead to a discrimination lawsuit; one right move can save a life.

In this session, we strip away the "reality TV" shock value and focus on the practical, legal, and human elements of managing hoarding disorder in multifamily housing.

Areas Covered

The Legal Framework: How the Fair Housing Act protects individuals with hoarding disorder and what that means for your enforcement actions
Recognition vs. Diagnosis: How to identify potential hoarding situations without overstepping your role
The Reasonable Accommodation Process: Step-by-step guidance on evaluating and responding to accommodation requests
Documentation Best Practices: What to document, how to document it, and why it matters in protecting your property
The Delicate Balance: When health and safety concerns override accommodation requirements
Communication Strategies: How to approach sensitive conversations that preserve dignity while addressing legitimate property concerns.

Learning Objectives

Explore the key elements used to determine when clutter or hoarding becomes a Fair Housing issue.
How to balance empathy with enforcement when addressing safety or lease violations.
The importance of effectively communicating with residents while staying on the right side of compliance.
Explore the ways you can protect your property—and your peace of mind—by documenting and managing issues the right way

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Managers, Maintenance Managers/Supervisors, Training, Compliance and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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