Unlocking Hidden Revenue: Mastering HUD Special Claims

Dec 17	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 90 minutes	Speaker: Rhanda McKown

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PURCHASE OPTIONS

Individual Purchase Options
Webinar Live webinar access with handouts. Access notification 48 hrs before Event via email.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179
Webinar + Recording Live webinar access with handouts. Access notification 48 hrs before Event via email.	$299
Webinar + Recording + Transcript Live webinar access with handouts. Access notification 48 hrs before Event via email.	$349

Group Purchase Options
Up to 5 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$799	Select
Up to 10 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1299	Select
Up to 15 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1799	Select
Up to 20 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2299	Select
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

Every year, HUD multifamily properties lose thousands of dollars simply because special claims go unfiled or get denied due to preventable errors. This high-impact training reveals exactly how to unlock that hidden revenue by mastering the art of Regular Vacancy and Unpaid Rent/Tenant Damage claims. Learn which documents matter most, how to build a complete package, and what makes a claim approvable—or immediately deniable—according to HUD’s own checklists and guidance. You’ll get step-by-step instruction on using HUD Forms 52670-A, 52671-A, and 52671-C, learn how to document readiness, prove collection efforts, and appeal a denial with confidence. This session breaks down eligibility, timelines, and submission strategy so your property can reclaim what it's owed. If you think special claims are too complicated or not worth the effort—this training will change your mind and boost your bottom line.

Why You Should Attend

Special Claims aren’t just extra paperwork—they’re untapped revenue your HUD property may be leaving on the table. But the process is technical, time-sensitive, and unforgiving if your documentation isn’t airtight. This training helps you stop the guesswork and start recovering what your property is truly owed. If you manage move-outs, handle resident ledgers, or compile HUD submissions, this session will show you exactly how to turn compliance into cash flow.

Areas Covered

Identify the eligibility criteria for HUD Special Claims across HUD Multifamily programs (like PRAC, Project Based Section 8)
Complete HUD Forms 52670-A, 52671-A, and 52671-C accurately for Regular Vacancy and Unpaid Rent/Damage claims.
Assemble documentation packages that meet HUD’s checklist standards, including security deposit records, waiting lists, and certified letters.
Calculate claimable amounts according to HUD rent formulas and program-specific limits.
Avoid common submission errors that trigger denials or reductions in claim amounts.
Appeal denied claims with clear justifications and supplemental evidence that meets HUD’s requirements.

Who Should Attend

HUD Multifamily Programs:

Claims Processing Staff
HUD Compliance Coordinators
Property Managers
Occupancy Specialists
Regional/Portfolio Managers
Asset Management Analysts

Speaker(s)

Rhanda McKown

Rhanda McKown is a seasoned affordable housing professional with over 20 years of experience in the industry. Currently, she serves as Director of Affordable Housing for a non-profit organization covering four states. She spent 15 years working for a Performance Based Contract Administrator (PBCA), where she conducted Management and Occupancy Reviews across Florida and the U.S. Virgin Islands. Rhanda has developed specialized expertise in processing Auto-OCAF rent adjustments, Special Claims, Budget-Based Rent Adjustments, and Contract Renewals. Her background in HUD funded multifamily affordable housing subsidy programs is extensive, with a specialization in properties that follow HUD Handbook 4350.3 for occupancy guidelines. In addition to her technical expertise, Rhanda has a strong track record in building and coordinating educational programs focused on affordable housing. She has also served as the Director of the Affordable Housing Study Commission for Florida, where she played a key role in understanding and reporting on affordable housing policy and statistics in the state. Rhanda’s experience also includes managing the records retention program for a state housing finance agency (HFA), where she was instrumental in developing the agency’s records retention strategy and served as a liaison for the OnBase© software system.

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