Unlocking Hidden Revenue: Mastering HUD Special Claims
| Duration: 90 minutes | Speaker: Rhanda McKown |
Available On-Demand
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ABOUT THE EVENT
Every year, HUD multifamily properties lose thousands of dollars simply because special claims go unfiled or get denied due to preventable errors. This high-impact training reveals exactly how to unlock that hidden revenue by mastering the art of Regular Vacancy and Unpaid Rent/Tenant Damage claims. Learn which documents matter most, how to build a complete package, and what makes a claim approvable—or immediately deniable—according to HUD’s own checklists and guidance. You’ll get step-by-step instruction on using HUD Forms 52670-A, 52671-A, and 52671-C, learn how to document readiness, prove collection efforts, and appeal a denial with confidence. This session breaks down eligibility, timelines, and submission strategy so your property can reclaim what it's owed. If you think special claims are too complicated or not worth the effort—this training will change your mind and boost your bottom line.
Why You Should Attend
Special Claims aren’t just extra paperwork—they’re untapped revenue your HUD property may be leaving on the table. But the process is technical, time-sensitive, and unforgiving if your documentation isn’t airtight. This training helps you stop the guesswork and start recovering what your property is truly owed. If you manage move-outs, handle resident ledgers, or compile HUD submissions, this session will show you exactly how to turn compliance into cash flow.
Areas Covered
- Identify the eligibility criteria for HUD Special Claims across HUD Multifamily programs (like PRAC, Project Based Section 8)
- Complete HUD Forms 52670-A, 52671-A, and 52671-C accurately for Regular Vacancy and Unpaid Rent/Damage claims.
- Assemble documentation packages that meet HUD’s checklist standards, including security deposit records, waiting lists, and certified letters.
- Calculate claimable amounts according to HUD rent formulas and program-specific limits.
- Avoid common submission errors that trigger denials or reductions in claim amounts.
- Appeal denied claims with clear justifications and supplemental evidence that meets HUD’s requirements.
Who Should Attend
HUD Multifamily Programs:
- Claims Processing Staff
- HUD Compliance Coordinators
- Property Managers
- Occupancy Specialists
- Regional/Portfolio Managers
- Asset Management Analysts
Rhanda McKown
Rhanda McKown is a seasoned affordable housing professional with over 20 years of experience in the industry. Currently, she serves as Director of Affordable Housing for a non-profit organization covering four states. She spent 15 years working for a Performance Based Contract Administrator (PBCA), where she conducted Management and Occupancy Reviews across Florida and the U.S. Virgin Islands. Rhanda has developed specialized expertise in processing Auto-OCAF rent adjustments, Special Claims, Budget-Based Rent Adjustments, and Contract Renewals. Her background in HUD funded multifamily affordable housing subsidy programs is extensive, with a specialization in properties that follow HUD Handbook 4350.3 for occupancy guidelines. In addition to her technical expertise, Rhanda has a strong track record in building and coordinating educational programs focused on affordable housing. She has also served as the Director of the Affordable Housing Study Commission for Florida, where she played a key role in understanding and reporting on affordable housing policy and statistics in the state. Rhanda’s experience also includes managing the records retention program for a state housing finance agency (HFA), where she was instrumental in developing the agency’s records retention strategy and served as a liaison for the OnBase© software system.
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What people are saying about us
Bebe
Client
After seeing a few different tutorials on the subject, this is the first one that included real-world "heads up" advice for getting the most out of the pivot table environment. The presenter was Extremely knowledgeable.
Sharn
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The speaker was excellent along with her life experiences.
Monica
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The knowledge that the presenter shared. Her enthusiasm was awesome!
Maria
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Gwen was fantastic and the material was very informative.
Chris
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Dr. B Lynn did a great job presenting the information.
Patricia
Client
Showing examples in pictures was really helpful. Instructor was knowledgeable, easy to understand.
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