Fair Housing Manager Dos and Don’ts: You Decide

What happens in court doesn’t stay in court—it becomes a valuable lesson for housing professionals everywhere.

When fair housing complaints go to state or federal court, the outcomes provide critical insight into what housing providers should and shouldn’t do. In this interactive and engaging webinar, we’ll explore real-life court cases involving the four most common areas of fair housing complaints: disability, race, sex, and familial status.

You’ll hear the facts of each case, weigh the details, and then you decide—before learning how the courts ruled and why. Each scenario comes with key takeaways you can apply directly to your daily operations, interactions, and decision-making.

This Session Will Also Include A Review Of

• Common pitfalls and best practices in communication
• Words and phrases to avoid, use with caution, or use confidently in advertising and resident interactions
• Practical “Dos and Don’ts” to stay compliant and fair in all aspects of property management

This is not just another Fair Housing training—it’s a chance to put yourself in the judge’s seat and walk away with actionable knowledge to protect yourself, your team, and your property.

Additional Benefits

• Live Q&A With Gwen
• Quiz During The Class
• Certificate Of Participation
• Handouts

Speaker(s)

Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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