Stay Out of The Doghouse: ESA and Service Dog Compliance

Duration: 60 minutes

Speaker: Maria Pietroforte

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 180 days.	$189
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

ABOUT THE EVENT

This course is designed to provide essential knowledge about the legal rights and protections of individuals with disabilities who rely on service dogs and emotional support animals (ESAs). Become familiar with the Fair Housing Act (FHA), the Department of Housing and Urban Development (HUD) guidelines, and the application of the Americans with Disabilities Act (ADA) to service dogs and ESAs.

Gain insight into how major Federal civil rights laws protect individuals with disabilities in housing. It is crucial to understand the process for handling requests for accommodations and how to respond appropriately.

By the end of the course, you’ll be equipped to confidently navigate the complexities of service animal and ESA compliance and ensure that you’re providing fair and respectful treatment to individuals with disabilities.

Learning Objectives

Understand the role of Service Dogs and Emotional Support Animal (ESA)
Responding to requests for accommodations
What you can and cannot ask
Distinctions and definitions between ADA, HUD, and Fair Housing Act (FHA)

Areas Covered

Clarification on the role of a service dog and ESA
What are the privileges of a service dog
How is an ESA privileges different from a service dog
Identifying which animals are now accepted for emotional support
Can an aggressive breed be a service animal?
What if a service animal is aggressive to other residents, staff, or other animals
What questions can we ask
What should we NOT ask

Who Should Attend

Regional managers, small owners. Community Manager/Director, Multi-site Manager (Area, Regional), Training & Development Professionals, Assistant Managers, and housing specialist.

Speaker(s)

Maria Pietroforte

With three decades of expertise in multifamily, Maria Pietroforte offers a distinctive combination of leadership, foresight, and expertise. She has held influential positions as President of Tribute Properties, Move.com (Rentnet.com), Kettler, and E&S Ring, successfully elevating these companies to the forefront of their industries. Her achievements include establishing strong brand identities, fostering stellar reputations, and driving substantial revenue growth. Maria is renowned within the multifamily sector not only for her infectious positive energy but also for her unwavering commitment to prioritizing people. She specializes in transforming work environments into hubs where individuals are actively engaged, appreciate one another, and communicate openly, ultimately enhancing both performance and company culture. Maria holds a Bachelor of Science in Business Administration from Arizona State University. She boasts an impressive list of certifications, including Certified Property Manager, Certified Defense Property Manager, Advanced Facilitator, and NAAEI faculty member. Whether you require a charismatic keynote speaker, a dedicated strategic consultant, an enthusiastic trainer, or a seasoned marketing expert, I would be honored to offer my expertise and support to your endeavors!

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