Your New PR Team: There is More to Maintenance Training Than Nuts & Bolts
| Duration: 60 minutes | Speaker: Anne Sadovsky |
Available On-Demand
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ABOUT THE EVENT
The Maintenance Team often interacts with residents more than the office staff. However, most often their training in customer service and resident retention is neglected. Avoid complaints from residents based on a negative experience with a service tech.
Why You Should Attend?
- The appropriate response from a service team member when a resident is rude
- What to do when the resident is over-friendly
- What to do if children are alone in the apartment when the tech arrives
- Learn words to choose and words to never use
- Why personal appearance is important
- Fair Housing concerns
- Time Management tips
- Resident Retention skills for entire staff
Who Should Attend
- All maintenance/service techs
- Regional Managers
- All onsite team members; managers, asst managers, leasing team
Anne Sadovsky
Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense. Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.
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Testimonials
What people are saying about us
Bebe
Client
After seeing a few different tutorials on the subject, this is the first one that included real-world "heads up" advice for getting the most out of the pivot table environment. The presenter was Extremely knowledgeable.
Maria
Client
The instructor was very detailed on the questions to ask, and the difference between what's reasonable and what's not reasonable.
Angelique Luzader
Client
I feel much more prepared to do my job. Thank you so much. Speaker provided Clear concise information, she was extremely knowledgeable.
Elizabeth Jeffery
Client
The speaker was extremely knowledgeable. Speaker moved the program forward at a good pace. The time flew by.
Azahara
Client
Gave samples and took their time to explain everything to the point
Mike
Client
Kathi is a great trainer. I was informed on all the things I need to look at when doing my walk through and preparing for the inspection.
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