Documenting and Managing Resident Violations

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

Are you tired of struggling with resident violations in your properties? As a property manager, you know that handling resident violations effectively is crucial for maintaining a safe, peaceful community and protecting your investment. But are you confident you're doing it right?

In this power-packed session, you'll discover:

The foolproof system for documenting violations that will stand up in court
How to communicate with residents about infractions without damaging relationships
The legal pitfalls you MUST avoid when addressing violations
Strategies to reduce repeat offenses and create a culture of compliance

Don't let resident violations derail your property's success. Arm yourself with the knowledge and tools you need to handle any situation with confidence.

Areas Covered

Types of common violations and their impact
Proper documentation techniques
Communicating with residents about infractions
Legal considerations and fair housing compliance
Progressive disciplinary actions
Technology tools for tracking violations
Strategies for addressing specific situations, including:
- Is it hoarding or housekeeping?
- Resident harassment and bullying
- Is it a pet, an assistance animal or neither?
- Unauthorized residents
- Subleasing
- Pets and owners behaving badly
- Parking violations
- Damages found during inspections.
- Drugs – smoking weed whether legal or not
- What about too much noise?
- How about amenities violations?

Learning Objectives

Examine the difference between equal treatment and treating everyone the same.
Identify the critical elements of onboarding residents
Assessing the enforceability of your policies and rules
Administering lease clauses, house rules and policies while complying with fair housing laws
How to produce effective documentation that can be used in the defense of allegations of discrimination.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Professionals, Maintenance Managers/Supervisors, Training and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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