Recorded Webinar

Accommodations, Modifications, and You: What Exactly IS Reasonable?

Duration: 60 minutes Speaker: Doug Chasick

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Complaints alleging discrimination based upon disability account for more than half of all reported fair housing complaints. The majority of complaints are due to ignorance of the law, resentment, or people thinking they know better than HUD and DOJ. While anyone can request an accommodation or modification based on a disability, it is up to a multifamily professional to determine if the request is reasonable.

What exactly is “reasonable” – what criteria should we use when evaluating requests? What is a “reasonable alternative?” What are we allowed to ask – and ask for – when determining if a request is reasonable? What do HUD, DOJ, and the courts say about our responsibilities and how to meet them? Can we still be sued or be the subject of a complaint even if we do everything correctly? Get the answers to these questions and more in the fast-paced presentation!

Areas Covered:

  • Protections for disabled persons
  • Workflow for intake, analysis, and disposition of requests
  • Accommodations and modifications
  • What is reasonable?
  • What is a reasonable alternative?
  • Appropriate questions
  • When can verification be required?
  • Response time in the post-COVID world
  • What is an Interactive Process and when is it used?
  • Summary of best practices

Learning Objectives:

  • Review overall fair housing protections afforded to people with a disability.
  • Review the definitions and practical application of the elements of fair housing compliance for persons with a disability.
  • Learn the best practices regarding intake, analysis, and disposition of requests for accommodations and modifications.
  • Clarify the application of the “reasonable” standard for analyzing requests.
  • Learn what questions you may and may not ask and when to require documentation.
  • Review the elements of the “Interactive Process.”

Who Should Attend:

  • Community Manager/Director
  • Multi-site Manager (Area, Regional)
  • Marketing and Training Professionals
  • Maintenance Manager/Supervisor
  • Compliance Specialist
  • Fair Housing Liaison.

Handouts & Reference Material:

A PDF copy of the presentation will be available for download.
Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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Subjects: Fair Housing


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