Is it a Real ESA or an Imposter: What to Ask and What to Do When You Can't Tell

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

Even though HUD finally issued definitive guidance regarding assistive animals in January of 2020, confusion still seems to reign supreme! What exactly is a service animal and what is an ESA? What is a household animal – where I live, a pot bellied pig is seen in households all the time, so is it also true in Manhattan? Is there such a thing as a national ESA registry? Must all service animals wear a vest? Can I ask to see proof of training for service animals? Can I mandate all animals being DNA registered or does that only apply to pets? What about my amenities – can my visually-impaired resident swim with their dog? And the list goes on and on. I know some of these sound familiar – probably too familiar! Join us for the answers to these and many other questions about everybody’s favorite topic!

Areas Covered:

Review of the January 2020 HUD Guidance
Definitions
Obligations and requirements
Managing the request
Workflow
What can I ask?
Documentation
Verification process.

Learning Objectives:

Learn the difference between assistive animals and pets
Learn what kind of accommodations we may need to approve.
Learn how to differentiate between a service animal and a support animal.
Learn what questions and inquiries may be made regarding the disability and the animal.
Learn what types of verification and documentation may be required by the manager/owner.
Learn what animals may and may not be allowed as service and/or support animals.

Who Should Attend:

Community Manager/Director
Multi-site Manager (Area, Regional)
Leasing Professionals
Training and HR Professionals.

Handouts & Reference Material:

A PDF copy of the presentation will be available for download along with a Reference Guide containing resources

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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