Top HR Practices Revealed: How to Manage Toxic Personalities, Reduce Workplace Drama, and Improve Your Bottom Line!

On-Demand Webinar Starts on Sep 27, 2018
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About The Event

“They are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up,” said Dr. Mitch Kusy, author of his newly released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees. They shame, manipulate, and belittle in public and private as their modus operandi. Working with organizational leaders, HR feels the angst they cause, but are often unaware of how prevalent they are or how much they cost—in terms of money and team performance.  What can HR do to both deal with them once they are in your organization, as well as how to prevent these Dr. Jekyll and Mr. Hydes from ever entering your company?

In this webinar, you will understand how how Dr. Kusy’s and his colleague’s national study of over 400 individuals provides critical answers for HR.  Mitch’s heavily researched Toxic Cost Worksheet will demonstrate how HR can determine the financial ramifications of toxic people in you own organizations—up to 6% of total compensation costs…a way to help leaders understand that toxic people cost money!

Beyond financial costs, Mitch provides innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person?  Stay tuned for his innovative use of the exit interview that will help you realize how to make these really work for your organization.

He tackles the two top questions he has received from HR: How do I handle a toxic boss? How do I help organizations design cultures of everyday civility that mean business?

Strategies are easier when your toxic person has performance problems. But what about those toxic individuals who are your organizational stars? Mitch shares how giving feedback to a toxic star is painful, but it can be done quite effectively. He concludes this webinar by demonstrating how to integrate these strategies into daily practice—building new norms of respectful engagement that offset toxic behaviors. Positive organizational cultures are designed one strategy and one person at a time. He relates this through rich examples, robust practices, and clear strategies—all formed from research and evidence-based methods.

Areas Covered

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have worked with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • Only 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage? 

Learning Objectives

  • Create a safe, respectful work culture that impacts personal well-being and team performance
  • Improve your bottom line by decreasing TOTAL compensation costs by 4% to 6%
  • Decrease turnover by up to 12%
  • Increase by 50% the number of individuals who report uncivil behaviors
  • Identify toxic protectors and toxic buffers who enable toxic behaviors to continue
  • Use new, simple recruiting practices so that toxic individuals don’t ever enter your organization
  • Engage new forms of exit interviews that will stop toxic behaviors in their tracks
  • Tailor your coaching of toxic individuals with templates based on whether the person is your peer, direct report, or boss

Industries: Human Resource, HR Compliance, Performance Management
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Dr. Mitchell Kusy

A corporate psychologist and 2005 Fulbright Scholar in Organization Development, Dr. Mitch Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch previously headed leadership and organization development at American Express and is now a renowned keynote speaker and consultant with hundreds of organizations nationally and internationally. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at mitchellkusy@gmail.com or via his website at www.mitchellkusy.com. He can be followed on LinkedIn (https://www.linkedin.com/in/dr-mitch-kusy/) and Facebook Business (www.facebook.com/mitchkusy/).

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Credits: 1.5

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