Assistance Animals & ESAs: Where Most Properties Get It Wrong

Jun 10	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Doug Chasick

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Individual Purchase Options
Webinar Live webinar access with handouts. Access notification 48 hrs before Event via email.	$199
On-Demand Available On-Demand. Watch the webinar recording multiple times for 180 days.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179
Webinar + Transcript Live webinar access with handouts. Access notification 48 hrs before Event via email.	$279

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Up to 5 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$749	Select
Up to 10 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1299	Select
Up to 15 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1749	Select
Up to 20 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2099	Select
Up to 25 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2399	Select
Up to 30 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2699	Select

ABOUT THE EVENT

Few fair housing topics create more confusion, inconsistency, operational frustration, and legal exposure than assistance animal requests:

A resident submits an emotional support animal letter generated online and the leasing associate isn’t sure whether it’s valid.
Another resident insists their dog is a “certified ESA” and refuses to provide documentation.
A prospect asks whether breed restrictions apply to assistance animals.
A resident claims their unusual animal - a reptile, bird, or miniature horse - is medically necessary.

Sound familiar?

Assistance animal accommodation requests are not going away; they’re becoming more frequent, more nuanced, and more operationally complex.

Join us for a focused, actionable, operationally relevant training built for multifamily housing professionals who want to reduce risk, improve consistency, and make better decisions.

Areas Covered

What do I do now that HUD has withdrawn its guidance about assistive animals?
What questions may be asked?
What documentation may be reviewed?
What standards may be applied,
How to handle requests for multiple animals,
When accommodation requests may be denied,
How to communicate decisions appropriately.
The ten most common assistance animal-related mistakes and how to avoid them.

Learning Objectives

Distinguish between service animals, assistance animals, and emotional support animals under fair housing laws
Evaluate internet-generated ESA letters and third-party documentation appropriately
Apply the “readily apparent” standard correctly
Determine what information housing providers may legally request—and what they may not
Recognize common compliance failures properties make when handling accommodation requests
Respond appropriately when assistance animals create operational issues

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Managers, Training, Compliance, and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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