Can't We All Just Get Along? Communication & Conflict Survival Skills
| Duration: 60 minutes | Speaker: Rich George, NOI Coach And ApartMentor |
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ABOUT THE EVENT
Workplace conflict is inevitable - but how you respond to it can make all the difference. In this engaging and energetic session, participants will gain a fresh perspective on dealing with difficult people and challenging workplace interactions. Through practical strategies and real-world examples, attendees will learn how to manage the stress that often accompanies conflict and develop communication skills that lead to more productive and positive outcomes.
This interactive “group therapy–style” session introduces participants to the L.E.A.R.N. conflict resolution model, a practical framework designed to help professionals navigate tense conversations, de-escalate difficult situations, and build stronger working relationships. By applying these techniques, participants can reduce frustration, improve collaboration, and create a healthier workplace environment—freeing up more time and energy to focus on their work and professional growth.
By the end of the session, participants will feel more confident handling challenging interactions and will walk away with actionable tools they can immediately apply in their daily roles.
Learning Objectives
- Identify effective strategies for managing and responding to difficult individuals in the workplace.
- Understand the distinction between individuals who are temporarily upset and those who consistently exhibit difficult behavior.
- Apply practical techniques to de-escalate tense situations while addressing concerns professionally and constructively.
Areas Covered
Introduction to Conflict in the Workplace
- What makes a person “difficult”?
- Understanding the three stages of conflict
The L.E.A.R.N. Model for Conflict Resolution
- Listen – Actively hear and understand the other person’s perspective
- Empathize – Acknowledge feelings and build rapport
- Ask – Use thoughtful questions to clarify concerns and needs
- React – Respond constructively and move toward solutions
- Nurture – Strengthen relationships and prevent future conflicts
Practical Takeaways
- Tools and strategies for resolving workplace conflict
- Tips to prevent escalation and reduce the stress that conflict can create
This session will leave participants energized, equipped with new communication skills, and ready to approach workplace conflict with confidence and professionalism.
Rich George, NOI Coach And ApartMentor
Rich George, is the Founder of NOI Coach, a business coaching, consulting and training firm based in Michigan and Apartmentors a collection of industry thought leaders focused on talent development. A successful executive with over 30 years of experience, Rich brings a passion for employee development and culture building. Rich’s background includes the management of over 2 billion dollars of real-estate, and over 100 million dollars of capital re-investment. Known for his team building, culture changing, and leadership skills, Rich inspires audiences nationwide.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
Credits: 1.0
Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org
Credits: 1.0
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Testimonials
What people are saying about us
Brian
Client
I liked how specific and precise Gwen is with the explanations. It is so helpful and for my two new employees that attended, it was excellent. For this "old" one it was very good.
Lucious Cameron
Client
The subject matter was very interesting and the instructor was well informed. Content of the webinar was Very Helpful!
Maria Glezos
Client
I thought it was well organized, comprehensive and the speaker was an effective communicator.
Loretha
Client
It was a well done presentation. I like how everything that was shown to us helps us to be more organized and productive.
Maria
Client
Gwen was fantastic and the material was very informative.
Elizabeth Jeffery
Client
The speaker was extremely knowledgeable. Speaker moved the program forward at a good pace. The time flew by.
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