Can't We All Just Get Along? – Communication & Conflict Skills

Workplace conflict is inevitable - but how you respond to it can make all the difference. In this engaging and energetic session, participants will gain a fresh perspective on dealing with difficult people and challenging workplace interactions. Through practical strategies and real-world examples, attendees will learn how to manage the stress that often accompanies conflict and develop communication skills that lead to more productive and positive outcomes.

This interactive “group therapy–style” session introduces participants to the L.E.A.R.N. conflict resolution model, a practical framework designed to help professionals navigate tense conversations, de-escalate difficult situations, and build stronger working relationships. By applying these techniques, participants can reduce frustration, improve collaboration, and create a healthier workplace environment—freeing up more time and energy to focus on their work and professional growth.

By the end of the session, participants will feel more confident handling challenging interactions and will walk away with actionable tools they can immediately apply in their daily roles.

Learning Objectives

• Identify effective strategies for managing and responding to difficult individuals in the workplace.
• Understand the distinction between individuals who are temporarily upset and those who consistently exhibit difficult behavior.
• Apply practical techniques to de-escalate tense situations while addressing concerns professionally and constructively.

Areas Covered

Introduction to Conflict in the Workplace

• What makes a person “difficult”?
• Understanding the three stages of conflict

The L.E.A.R.N. Model for Conflict Resolution

• Listen – Actively hear and understand the other person’s perspective
• Empathize – Acknowledge feelings and build rapport
• Ask – Use thoughtful questions to clarify concerns and needs
• React – Respond constructively and move toward solutions
• Nurture – Strengthen relationships and prevent future conflicts

Practical Takeaways

• Tools and strategies for resolving workplace conflict
• Tips to prevent escalation and reduce the stress that conflict can create

This session will leave participants energized, equipped with new communication skills, and ready to approach workplace conflict with confidence and professionalism.

Speaker(s)

Rich George, NOI Coach And ApartMentor

Rich George, is the Founder of NOI Coach, a business coaching, consulting and training firm based in Michigan and Apartmentors a collection of industry thought leaders focused on talent development. A successful executive with over 30 years of experience, Rich brings a passion for employee development and culture building. Rich’s background includes the management of over 2 billion dollars of real-estate, and over 100 million dollars of capital re-investment. Known for his team building, culture changing, and leadership skills, Rich inspires audiences nationwide.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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