Equal Access, Equal Service: How Maintenance Practices Can Trigger Fair Housing Complaints

Mar 05	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Doug Chasick

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Individual Purchase Options
Webinar Live webinar access with handouts. Access notification 48 hrs before Event via email.	$199
On-Demand Available On-Demand. Watch the webinar recording multiple times for 180 days.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179
Webinar + Transcript Live webinar access with handouts. Access notification 48 hrs before Event via email.	$279

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Up to 5 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$749	Select
Up to 10 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1299	Select
Up to 15 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1749	Select
Up to 20 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2099	Select
Up to 25 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2399	Select
Up to 30 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2699	Select

ABOUT THE EVENT

Your maintenance team handles hundreds of requests monthly, but are your practices creating fair housing liability? This critical webinar examines how seemingly routine maintenance decisions—from work order prioritization to repair quality and unit access—can trigger discrimination complaints under the Fair Housing Act.

Learn to identify high-risk scenarios, implement compliant maintenance protocols, and train your team to provide equal service to all residents. Whether you're a property manager, maintenance supervisor, or regional director, you'll gain practical strategies to protect your community while delivering exceptional, equitable service. Don't let maintenance practices become your fair housing blind spot.

Areas Covered

Why maintenance-related complaints are among the most frequent Fair Housing issues
How inconsistent response times can create the appearance of discrimination
The Fair Housing risks of “favoritism,” informal exceptions, and verbal agreements
How disparate treatment and disparate impact show up in maintenance operations
What maintenance staff should—and should not—say when interacting with residents
How to fairly prioritize emergency, urgent, and routine maintenance requests
The importance of documentation and how poor record-keeping increases liability
How reasonable accommodations and modifications affect maintenance responsibilities
Best practices for training maintenance teams on Fair Housing without overwhelming them

Learning Objectives

Explain how maintenance practices intersect with Fair Housing laws and protected classes
Identify common maintenance-related actions that lead to Fair Housing complaints
Recognize the difference between reasonable discretion and discriminatory treatment
Apply consistent standards for maintenance response times and repair prioritization
Improve communication practices to reduce misunderstandings and perceived bias
Implement documentation and oversight strategies that support Fair Housing compliance.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Managers, Maintenance Supervisors, Maintenance Techs, Training, Compliance, and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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