Documenting and Managing Resident Violations

Are you tired of struggling with resident violations in your properties? As a property manager, you know that handling resident violations effectively is crucial for maintaining a safe, peaceful community and protecting your investment. But are you confident you're doing it right?

In This Power-Packed Session, You'll Discover

• The foolproof system for documenting violations that will stand up in court
• How to communicate with residents about infractions without damaging relationships
• The legal pitfalls you MUST avoid when addressing violations
• Strategies to reduce repeat offenses and create a culture of compliance

Don't let resident violations derail your property's success. Arm yourself with the knowledge and tools you need to handle any situation with confidence.

Areas Covered

• Types of common violations and their impact
• Proper documentation techniques
• Communicating with residents about infractions
• Legal considerations and fair housing compliance
• Progressive disciplinary actions
• Technology tools for tracking violations
• Strategies for addressing specific situations, including:
  • Is it hoarding or housekeeping?
  • Resident harassment and bullying
  • Is it a pet, an assistance animal or neither?
  • Unauthorized residents
  • Subleasing
  • Pets and owners behaving badly
  • Parking violations
  • Damages found during inspections.
  • Drugs – smoking weed whether legal or not
  • What about too much noise?
  • How about amenities violations?

Learning Objectives

• Examine the difference between equal treatment and treating everyone the same.
• Identify the critical elements of onboarding residents
• Assessing the enforceability of your policies and rules
• Administering lease clauses, house rules and policies while complying with fair housing laws
• How to produce effective documentation that can be used in the defense of allegations of discrimination.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Professionals, Maintenance Managers/Supervisors, Training and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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