|01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT|
|Duration: 90 minutes||Speaker: Gwen Volk|
Communication is a skill and an art - especially when it comes to having to communicate complicated and sometimes unpleasant realities to the residents of an affordable housing property. Participants will learn how to come out an ally instead of an adversary to residents – even the ones that have a lot of "issues".
Who Should Attend
Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.
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