Best Practices for Communication with Residents

Dec
05
01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
Duration: 90 minutes Speaker: Gwen Volk
Days
Hours
Mins
Secs

This webinar will be recorded, hence will be available on-demand later.

PURCHASE OPTIONS

Individual Purchase Options
Single Attendee
Live webinar access with handouts. Access notification 48 hrs before Event via email.
$199
On-Demand
Available On-Demand. Watch the webinar recording multiple times for 30 days.
$199
Group Purchase Options
Up to 5 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$749
Up to 10 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$1199
Up to 15 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$1699
Up to 20 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$2199
Up to 25 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$2599
Up to 30 Attendees
Live webinar access with handouts for group. Access notification 48 hrs before Event via email.
$2999
ABOUT THE EVENT

Communication is a skill and an art - especially when it comes to having to communicate complicated and sometimes unpleasant realities to the residents of an affordable housing property.  Participants will learn how to come out an ally instead of an adversary to residents – even the ones that have a lot of "issues".

Areas Covered

  • Seven phrases that convey empathy
  • Respecting your time and theirs
  • How to listen and when to respond
  • What not to do and say and why
  • How to make it a win-win
  • The importance of being good to yourself

Additional Benefits

  • Live Q&A With Gwen
  • Quiz During The Class
  • Certificate Of Participation
  • Handouts

Who Should Attend

  • Property Owners
  • Maintenance Professionals
  • Property Managers
  • Compliance Staff
  • Lenders
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Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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Testimonials

What people are saying about us


Maria

Client

Gwen was fantastic and the material was very informative.


Josephine

Client

Gwen is a very good teacher cause of all her years in the field.


Daniel

Client

I finally understand how the effective date of actions affects discrepancies.


Sara

Client

I have loved every webinar that Gwen has done. She is informative and helpful.


Donald

Client

Loved the cartoons. Made it easy to understand.


John

Client

Great explanations of the income discrepancies, loved the slides to show the differences

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