Waiting List Management (UPDATED)

Duration: 90 minutes Speaker: Gwen Volk

Available On-Demand


Individual Purchase Options
Available On-Demand. Watch the webinar recording multiple times for 30 days.

Important: This Class is NOT for Public Housing.

This class is applicable to all projects covered by the 4350.3 Multifamily HUD Occupancy Handbook. Project Based Section 8, 236, 202/8, 202 PRAC, 811 PRAC, etc.

Knowing the regulations and processes for managing a HUD property waiting list are put to the test in a MOR. More importantly, they are key to staying in compliance with Fair Housing laws. This webinar will review creating and maintaining, opening and closing, placing families with disabled members, documenting changes, updating waiting list information, removing names from the waiting list, reinstating applicants to the list, and record-keeping.

This course will reference the 4350.3 as well as HUD’s Notice H 2014-16 Waiting List Administration.

Recently, their waiting list policies cost a Bronx, NY 202/8 $60,000 after FHEO issued a finding of discrimination.  Don’t let this happen to you!

Areas Covered

  • Creating and maintaining the waiting list,
  • Opening and closing the waiting list,
  • Placing families with disabled members,
  • Documenting changes,
  • Updating waiting list information,
  • Removing names from the waiting list,
  • Reinstating applicants to the list, and
  • Record-keeping

Learning Objectives

After completing this course, attendees will be able to

  • Implement and/or revise existing waiting list policies and procedures in compliance with the HUD handbook and notices
  • Avoid fair housing issues that can arise from waiting list management practices
  • Determine whether it is time to close or reopen their waiting list and know how to do so
  • Know how to update the waiting list and keep auditable records

It covers Chapter 4, Section of the HUD 4350.3 Sections 3 and 4 which are summarized as follows in the introduction to Chapter 4:

Section 3: Waiting List Management includes information related to application taking, waiting lists, and record-keeping related to tenant applications.

Section 4: Selecting Tenants from the Waiting List covers tenant selection and screening criteria. It also discusses applicant interviews, and applicable requirements and procedures when applicants are found to be ineligible, including written notification to applicants of denial of assistance.

Who Should Attend

  • Property Managers
  • Property owners
  • Maintenance Staff
  • Leasing Consultants
Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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Subjects: HUD Waiting List


What people are saying about us



Gwen was fantastic and the material was very informative.



Gwen is a very good teacher cause of all her years in the field.



I finally understand how the effective date of actions affects discrepancies.



I have loved every webinar that Gwen has done. She is informative and helpful.



Loved the cartoons. Made it easy to understand.



Great explanations of the income discrepancies, loved the slides to show the differences

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