Interviewing Applicants for Move-in: It's an Art and a Science

The U.S. Department of Housing and Urban Development (HUD) has strict regulations governing the interviewing process for applicants who are seeking to move into HUD-assisted housing. These regulations are designed to ensure that all applicants are treated fairly and that the most qualified applicants are selected.

Learn how to effectively and efficiently conduct the all-important (and HUD-required) applicant interview to ensure that assistance goes to families who are qualified. Includes tips on how to conduct interviews in safe and compliant manner during COVID-19 – face to face, by telephone and via a virtual app. This course covers how to establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted approach to prevent costly fair housing mistakes. Includes valuable tips on interviewing persons with various types of disabilities and how to respond to situations and conversations that commonly occur.

Learning Objectives

• Know why interviews are critical to compliance
• Set the tone, put the applicant at ease
• Identify open and closed questions and when to use each
• Avoid questions that are never effective
• Explain consequences of incorrect or incomplete information
• Take steps to be safe in face to face interviews
• Ensure resident/applicant privacy in phone interviews
• Observe proper protocols in virtual interviews
• Know the pros and cons of different interview methods
• Create and use an interview script
• Be courteous when interviewing persons with disabilities

Additional Benefits:

• Live Q&A With Gwen
• Quiz During The Class
• Certificate Of Participation
• Handouts

Who Should Attend:

• Property Managers
• Property owners
• Maintenance Staff
• Leasing Consultants

Speaker(s)

Gwen Volk

Gwen Volk has worked in the affordable housing industry since 1983. She has been president and CEO of a Midwest property management company and chief compliance officer over a Dallas firm’s national portfolio. She has a Master’s degree in Business and is a Certified Property Manager through the Institute of Real Estate Management. Gwen holds certifications as a National Affordable Housing Professional – Executive Level, Specialist in Housing Credit Management, Housing Credit Certified Professional, Certified Professional of Occupancy, and in Fair Housing Compliance and has been a servant leader in the AHMAs, NAHMA and IREM throughout her career. Gwen is a nationally recognized expert in the tax credit, bond, HOME, and Section 8 programs and enjoys helping agents, owners, and managers make sense of it all.

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