We all know the importance of every customer-facing team member having a basic knowledge of fair housing compliance yet are we REALLY preparing them for prime time? “Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry – “Hire for attitude, train for skill” – and it’s clear that we must create filter-out content that is nice, but not necessary for the new team member and present it in an engaging manner. Since that obviously can’t be covered in 60 minutes, this session will focus on what is “need to know” and what is “nice to know” for the new team member. I’ll also briefly describe some necessary elements of an engaging presentation, applicable to virtual or brick-and-mortar settings. Don’t miss this fast-moving session!
Who Should Attend:
Handouts & Reference Material:
Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “FHS 201: Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award and the Legends of the Industry award from Multifamily Professional.
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