We all know the importance of every customer-facing team member having a basic knowledge of fair housing compliance yet are we REALLY preparing them for prime time? “Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry – “Hire for attitude, train for skill” – and it’s clear that we must create filter-out content that is nice, but not necessary for the new team member and present it in an engaging manner. Since that obviously can’t be covered in 60 minutes, this session will focus on what is “need to know” and what is “nice to know” for the new team member. I’ll also briefly describe some necessary elements of an engaging presentation, applicable to virtual or brick-and-mortar settings. Don’t miss this fast-moving session!

Areas Covered:

• What is Fair Housing Compliance
• Protected Class/Category
• The Two Types of Illegal Discrimination
• Disability, Accommodations & Modifications
• Assistive Animals and Parking
• Occupancy Standards & Familial Status
• Criminal Background Checks
• The Expanded Definition of Sex
• Limited English Proficiency (LEP) & National Origin
• Customer Experience

Learning Objectives:

• Ensure awareness of the basic requirements of fair housing compliance.
• Understand why policies and procedures must be followed and enforced in order to support compliance.
• Review the types of documentation typically requested or required.
• Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit as a result of a tester visit.

Who Should Attend:

• Community Manager/Director
• Maintenance Supervisor
• Multi-site Manager (Area, Regional)
• Training Professionals
• HR Professionals

Handouts & Reference Material:

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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