Recorded Webinar

Onboarding 101: Fair Housing Basics for New Team Members

Duration: 60 minutes Speaker: Doug Chasick

Available On-Demand

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On-Demand
Available On-Demand. Watch the webinar recording multiple times for 30 days.
$189
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Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.
$219
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PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.
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Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.
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ABOUT THE EVENT

We all know the importance of every customer-facing team member having a basic knowledge of fair housing compliance yet are we REALLY preparing them for prime time?

“Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry – “Hire for attitude, train for skill” – and it’s clear that we must create filter out content that is nice, but not necessary for the new team member and present it in an engaging manner.

Since that obviously can’t be covered in 60 minutes, this session will focus on what is “need to know” and what is “nice to know” for the new team member. We’ll look at how to answer the most commonly asked questions about a community and it’s residents and we’ll discuss the best ways to avoid fair housing compliance pitfalls.

Areas Covered

  • What is Fair Housing Compliance?
  • What are Protected Classes?
  • The Two Types of Illegal Discrimination
  • Disability, Accommodations & Modifications Basics
  • Assistive Animals and Parking
  • Occupancy Standards & Familial Status
  • Criminal Background Checks
  • The Expanded Definition of Sex
  • Limited English Proficiency (LEP) & National Origin
  • Customer Experience
  • The Most Common Fair Housing Compliance Pitfalls

Learning Objectives

  • Ensure awareness of the basic requirements of fair housing compliance.
  • Understand why policies and procedures must be followed and enforced in order to support compliance.
  • Review the types of documentation typically requested or required.
  • Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit.
  • Explore the use of “scripted answers” to questions typically asked of staff members.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Training & Development Professionals, and HR Professionals and any new team member who has contact with residents or the public.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.
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Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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