We all know the importance of every customer-facing team member having a basic knowledge of fair housing compliance yet are we REALLY preparing them for prime time?
“Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry – “Hire for attitude, train for skill” – and it’s clear that we must create filter out content that is nice, but not necessary for the new team member and present it in an engaging manner.
Since that obviously can’t be covered in 60 minutes, this session will focus on what is “need to know” and what is “nice to know” for the new team member. We’ll look at how to answer the most commonly asked questions about a community and it’s residents and we’ll discuss the best ways to avoid fair housing compliance pitfalls.
Areas Covered
Learning Objectives
Who Should Attend
Handouts & Reference Material
Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.
Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.
Fulfil your recertification requirements by earning CEUs from APA, CPE, SHRM and HRCI.
Each program comes with Additional Course Materials, which you can download and read anytime.
Get flat 20% discount on Premium Product Category like, Long Hour Webinars.
888-527-3477
Apr 12th 2018 @ 01:00 PM ET
Apr 12th 2018 @ 08:15 AM ET
Feb 24th 2021 @ 01:00 PM ET
Feb 03rd 2022 @ 01:00 PM ET